Return Request

Need to return an item? Start your request here and our team will guide you through the next steps.

Start Return Request View Policy

Fill out the form above with your order details and reason for return

Our team reviews your request within 2-3 business days

If your return is approved, youâ€™ll receive confirmation and return instructions by email

Once we receive the item, refund is processed within 5-10 business days

To Be Eligible for a Return

Items must meet the following requirements before a return can be approved.

Eligible For Return

Original packaging and paperwork included
Item is uninstalled and unused
No wires or chains have been cut
Packaging has no outside markings
Delivered or picked up within the last 14 days
Approval received before shipping or bringing anything back

Not Eligible For Return

Final sale, warehouse sale, open box, or display items
Items discounted more than 30%
Items not in their original packaging
Custom, customized, or made-to-order items
Parts, shades, rods, chains, remotes, fan blades, glass, or mounting hardware
Items with a quantity of 6 or more
Installed lighting or items with cut wires or chains

Before You Start

Please make sure your item is unused, uninstalled, in its original packaging, and approved by our team before anything is shipped or brought back.

Restocking Fee May Apply

Approved lighting returns are subject to a 25% restocking fee. Approved hardware returns are subject to a 50% restocking fee.

Shipping Fees Are Non-Refundable

Original shipping fees are non-refundable. Return shipping is the customer's responsibility. Montreal customers may return approved items in person; restocking fees still apply.

Damaged, Incorrect, or Missing Item?

Please report any damaged, incorrect, or missing items within 48 hours of delivery so our team can review the claim and help with next steps.

Note: Please have your order number ready. You can find it in your order confirmation email or in your account order history.

Contact Information

Full Name *

Email Address *

Phone Number

Order Number *

Return Details

Reason for Return *

Item Name/Product *

Quantity *

Product Condition & Details

Date Received/Picked Up *

Has the box been opened? *

Do you have all original packaging, spec sheets, instructions and paperwork? *

Have the wires/chains/rods been cut or modified? *

Has the product been installed? *

Preferred Resolution *

Exchange Refund

Supporting Documents

Photos or Receipts (JPG, PNG, PDF - Max 10MB each, up to 5 files)

Note: Files will be uploaded and saved to our system. Please ensure files are clear and relevant to your return request.

Click to upload or drag and drop

JPG, PNG, PDF up to 10MB each

Additional Information

Additional Details * 0 / 2000

FAQ

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return request. Please submit your return request through the form above within this timeframe.

What is the restocking fee?

Restocking fees vary by product type: Lighting, furniture, and décor items have a 25% restocking fee, while hardware items have a 50% restocking fee. Customers are responsible for return shipping costs, whether using Union's return label or arranging their own shipping. Montreal customers may return in person, but restocking fees still apply.

How long does it take to process my refund?

Once we receive your returned item and verify its condition, we process refunds within 5-10 business days. The refund will be issued to your original payment method.

Can I return items that are not in original condition?

Items must be in their original condition to be eligible for return. Please keep original packaging when possible. Items that show signs of wear, damage, or use may not be accepted for return.

What if my item arrived damaged?

If your order arrived damaged, incorrect, or has missing items, you must notify us within 48 hours by completing the damage claims form. We will work with you to resolve the issue promptly.

Still have questions? We're here to help.