Build Your Career at Union

About the Role

Founded in 1914, Union Lighting & Décor is a family-owned Canadian retailer specializing in lighting, decorative hardware, furniture, décor, giftware, and smart home products. 

For more than a century, we have built our business around exceptional service, strong relationships, great design, and a commitment to continually evolving. 

Our 25,000-square-foot Montreal showroom, located within the Carré Union Décor Centre on Décarie Boulevard, brings together hundreds of leading brands and serves homeowners, designers, builders, and trade professionals. 

Position Summary 

We are seeking a motivated, design-driven Showroom Sales Consultant – Decorative Hardware to join our growing team. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and takes pride in helping customers and design professionals bring their visions to life. 

You will work closely with homeowners, interior designers, architects, and commercial clients—guiding them through product selection, quotes, specifications, and project execution while delivering exceptional customer experiences and driving sales performance. 

Please note: This is a fully in-person position and requires weekend availability.

Key Responsibilities

• Engage with customers, designers, and trade partners to understand project needs and recommend decorative hardware solutions that align with design aesthetics, functionality, budget, and timelines. 
• Prepare, present, and follow up on quotes to ensure accuracy and drive sales closure. 
• Manage all project details including specifications, supplier communication, and order processing with a high level of precision. 
• Provide expert guidance on hardware applications, finishes, coordination, and installation practicality. 
• Build strong, lasting relationships with clients and trade professionals to encourage repeat business and referrals. 
• Demonstrate products confidently through professional consultations and detailed explanations. 
• Maintain a visually inspiring showroom environment and support visual merchandising initiatives. 
• Stay current on product offerings, new launches, industry standards, and design trends. 
• Achieve monthly sales targets and contribute to departmental growth. 
• Actively participate in ongoing product and professional development training. 

Required Qualifications

• Proven experience in retail sales, showroom consulting, decorative hardware, interior design, luxury retail, or a related design-focused field. 
• Strong knowledge of design principles and the ability to interpret design plans and specifications. 
• Exceptional attention to detail, accuracy, and organizational skills. 
• Excellent communication, negotiation, and relationship-building abilities. 
• Self-motivated, results-driven, and comfortable working toward sales targets. 
• Tech-savvy with experience using quoting systems and supplier platforms. 
• Ability to work collaboratively in a team-focused, customer-centric environment. 

Benefits & Perks

Why Join Union Lighting & Décor? 

• Work in a creative, inspiring, design-forward environment 
• Access premium brands and exclusive product lines 
• Enjoy opportunities for professional growth and advancement 
• Be part of a collaborative, supportive, passionate team 
• Play a key role in shaping beautiful residential and commercial spaces 

About the Role

We’re looking for a highly organized, detail-oriented E-commerce Logistics & Order Entry Analyst to join our growing team. This role is ideal for someone who thrives in a fast-moving environment, loves solving problems, and enjoys working collaboratively across teams to keep operations running smoothly. If you’re experienced in logistics, fulfillment, purchasing, and Excel—and you’re excited to be part of a company with over a century of history—we’d love to meet you.

About Us:
Union Lighting & Décor is a dynamic, high-growth retailer specializing in stylish, high-quality home products, including lighting, decorative hardware, furniture, décor, giftware, and smart home technology. At Union, we're more than just a company; we're a family that has been serving our community since 1914. We take pride in our legacy of exceptional customer service and our commitment to fostering relationships and partnerships. If you're looking for a rewarding career in a family-owned and operated business that truly cares about its customers and employees, you've come to the right place. Our showroom is a beautiful 25,000 square foot space within the Carre Union Décor Center perfectly situated on Decarie Boulevard in Montreal.

Key Responsibilities

Purchasing

• Place purchase orders with key vendors and suppliers across North America.
• Confirm product availability, lead times, and pricing; follow up proactively to prevent delays.
• Maintain accurate records of all POs, acknowledgments, and delivery timelines.
• Flag stock issues, backorders, discontinued items, or shipment discrepancies.
• Serve as a critical link between the warehouse, suppliers, and internal teams to ensure products arrive correctly and on schedule.

Order Management

• Accurately enter, track, and manage customer orders from receipt through fulfillment.
• Verify all order details for completeness, pricing accuracy, and compliance with company policies.
• Collaborate with sales, warehouse, and finance teams to ensure smooth, timely order processing.

Logistics Coordination

• Arrange and monitor shipments to ensure timely, cost-effective delivery.
• Communicate with carriers, suppliers, and customers to resolve delivery or shipping issues.
• Optimize transportation methods and routes to reduce costs and improve efficiency.
• File claims and manage lost or damaged package investigations with courier partners.

Excel & Data Analysis

• Use Excel to maintain detailed dashboards and reports on orders, inventory, and logistics performance.
• Analyze data to identify bottlenecks, inefficiencies, or trends.
• Build tools, trackers, or automated processes to improve accuracy and workflow efficiency.

Problem-Solving + Process Improvement

• Troubleshoot operational challenges quickly and practically.
• Identify recurring issues and propose long-term solutions.
• Support continuous improvement initiatives within logistics, purchasing, and order-entry processes.

Required Qualifications

• Strong proficiency in Microsoft Excel (VLOOKUP, PivotTables, macros, advanced functions).
• Hands-on experience in logistics, purchasing, order fulfillment, or supply chain.
• Excellent analytical and problem-solving skills.
• Understanding of duties, tariffs, and customs processes (asset).
• Exceptionally organized with a strong attention to detail.
• Effective communicator able to work across teams.
• Comfortable in a fast-paced, deadline-driven environment.

Benefits & Perks

• Extended health and dental benefits
• Employee discounts
• Product and brand training
• Opportunities for professional development and career growth
• A collaborative and supportive team environment
• Company events and team activities
• On-site parking
• The opportunity to contribute and make an impact within a growing company

Union Lighting & Décor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

About the Role

Union Lighting & Décor is a dynamic, high-growth retailer specializing in stylish, high-quality home products, including lighting, decorative hardware, furniture, décor, giftware, and smart home technology. At Union, we're more than just a company; we're a family that has been serving our community since 1914. We take pride in our legacy of exceptional customer service and our commitment to fostering relationships and partnerships. If you're looking for a rewarding career in a family-owned and operated business that truly cares about its customers and employees, you've come to the right place. Our showroom is a beautiful 20,000 square foot space within the Carre Union Décor Center perfectly situated on Decarie Boulevard in Montreal.

We’re looking for a highly motivated Design and Sales Consultant with a genuine passion for design and a strong interest in sales to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with customers, and loves helping people bring their design vision to life.

In this role, you’ll work closely with designers, trade partners, and end users—supporting them through product selection, quotes, specification details, and full project coordination. You’ll provide personalized styling and product recommendations, engage customers across digital platforms, drive showroom sales, and contribute directly to business development, online engagement, and partnership initiatives.

Please note: This is a full time in-person role and you must be available on weekends

Key Responsibilities

• Work closely with designers, trade partners, and end users to recommend products, prepare quotes, manage specifications, and coordinate all project details.
• Provide expert lighting, hardware and décor guidance that aligns with each customer’s aesthetic, functional needs, budget, and timeline.
• Meet and exceed individual sales targets by delivering exceptional customer service and using strong product knowledge to support purchasing decisions.
• Work toward monthly sales and engagement targets to support overall growth.
• Contribute to business development by nurturing repeat customers, strengthening trade relationships, and identifying new partnership opportunities.
• Engage customers through phone, email, and in person to understand their needs and provide tailored recommendations.
• Stay informed on design trends, new product launches, and industry developments.
• Participate in ongoing training to deepen product expertise, design knowledge, and e-commerce skills.
• Be an active team player—support colleagues, collaborate openly, and contribute to a positive, high-energy work environment.

Required Qualifications

• Strong passion and understanding of sales, customer service, and relationship building.
• Minimum of 2 years’ experience in sales, business development, or design consulting.
• Genuine interest in home décor, interior design, and lighting.
• Comfortable using Instagram and digital communication; experience with DMs, social engagement, or online sales tools is an asset.
• Excellent written and interpersonal communication skills in French and English
• Ability to thrive in a collaborative, fast-paced, team-focused environment.
• Motivated by achieving targets and contributing to team success.
• Full time, in person position
• Must be available on weekends

Benefits & Perks

• Competitive salary with performance-based incentives.
• Extended health and dental care.
• Opportunities for career advancement and professional development.
• A collaborative, inclusive, and fast-paced work environment.
• Employee discounts on all products.
• Company events.
• On-site parking.
• The opportunity to make a meaningful impact on company growth and success.

Union Lighting & Décor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

About the Role

Union Lighting & Décor is seeking a reliable and hands-on professional to assemble, install and place lighting and décor products throughout the showroom.

The employee will work according to the instructions, placement rules and merchandising standards established by the Visual Director. This is an execution-focused role. All placement and presentation decisions will be provided by management.

About Us
Union Lighting & Décor is a dynamic, high-growth retailer specializing in stylish, high-quality home products, including lighting, decorative hardware, furniture, décor, giftware, and smart home technology. At Union, we're more than just a company; we're a family that has been serving our community since 1914. We take pride in our legacy of exceptional customer service and our commitment to fostering relationships and partnerships. If you're looking for a rewarding career in a family-owned and operated business that truly cares about its customers and employees, you've come to the right place. Our showroom is a beautiful 25,000 square foot space within the Carre Union Décor Center perfectly situated on Decarie Boulevard in Montreal.

Key Responsibilities

• Assemble lighting, furniture and décor products according to manufacturer instructions.
• Install shades, glass, crystals, bulbs and decorative components.
• Place products according to the plans and directives provided by the Visual Director.
• Follow established rules for product grouping, spacing, height, alignment and presentation.
• Execute gallery layouts and branded display standards accurately.
• Relocate, replace or adjust products when instructed.
• Maintain consistent branding throughout the showroom.
• Ensure displays are clean, organized and complete.
• Install product labels, signage and merchandising materials as directed.
• Report damaged products, missing parts or installation issues.
• Remove packaging, tools and debris after each assignment.
• Assist with showroom resets, new collections and display updates.
• Work efficiently with the showroom, sales and receiving teams.
• Follow all workplace safety procedures.
• Use tools, ladders and equipment safely.
• Request assistance when products require more than one person to move or install.

Required Qualifications

• Experience in product assembly, installation, furniture, lighting, décor or retail merchandising is an asset.
• Ability to follow detailed instructions and established procedures.
• Strong attention to alignment, spacing and presentation details.
• Comfortable using basic hand tools, power tools and ladders.
• Able to work quickly, carefully and safely.
• Ability to lift heavy weight items 50lbs+
• Organized, punctual and dependable.
• Able to work cooperatively as part of a team.
• Comfortable handling fragile and valuable products.
• Able to lift and move products safely, with assistance when required.

Benefits & Perks

• Extended health and dental benefits
• Employee discounts
• Product and brand training
• Opportunities for professional development and career growth
• A collaborative and supportive team environment
• Company events and team activities
• On-site parking
• The opportunity to contribute and make an impact within a growing company

Union Lighting & Décor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

About the Role

Are you a people person who loves creating great first impressions and making customers feel taken care of?

Union Lighting & Décor is looking for a proactive, customer-focused E-Commerce Customer Service Representative to join our growing team.

You’ll be one of the first points of contact for our customers, supporting them by phone, email, online chat, and in person. From answering product questions and helping with purchases to resolving delivery issues, returns, and damage claims, you’ll help make every interaction with Union seamless, personal, and positive.

This role combines customer service, problem-solving, product knowledge, sales support, and hands-on coordination. It’s ideal for someone who is organized, detail-oriented, comfortable working at a fast pace, and genuinely enjoys helping people.

This is a full-time, in-person position based in our e-commerce office in Montreal.

About Union

Founded in 1914, Union Lighting & Décor is a family-owned destination for lighting, decorative hardware, furniture, décor, giftware, and smart home products.

With a 25,000-square-foot showroom in Montreal and a growing e-commerce operation serving customers across Canada and the U.S., Union brings together design, service, and product expertise across retail, trade, commercial, and online channels.

We’re a collaborative, fast-moving company where people are encouraged to learn, contribute ideas, take initiative, and grow.

Together we create. Together we design. Together we are Union.
Instagram: @unionlightingdecor

Key Responsibilities

Customer Experience & Support

• Deliver friendly, professional, and thoughtful customer service
• Respond promptly to inquiries by phone, email, online chat, and in person
• Assist customers with product questions, purchases, orders, deliveries, exchanges, returns, and damage claims
• Follow through on customer requests to ensure issues are fully resolved

Product Knowledge & Sales Support

• Develop strong knowledge of our products, brands, and services
• Help customers find products that suit their needs, style, and project
• Participate in ongoing product training with vendors and brand representatives
• Identify opportunities to recommend complementary products and solutions

Problem-Solving & Order Support

• Investigate and resolve issues involving orders, payments, shipments, returns, refunds, and damages
• Process returns, exchanges, refunds, and related requests accurately
• Coordinate with our warehouse, logistics, e-commerce, and sales teams to keep orders moving smoothly
• Communicate clearly with customers throughout the process

Teamwork & Continuous Improvement

• Work closely with teams across the company to deliver a strong customer experience
• Share customer feedback and recurring issues
• Contribute ideas that improve internal processes and the overall customer journey

Required Qualifications

• Minimum 1 year of customer service experience
• Experience using Shopify, including navigating orders and product pages
• Excellent written and verbal communication skills
• Bilingual in French and English
• Strong problem-solving skills and attention to detail
• Organized and able to manage multiple priorities in a fast-paced environment
• Comfortable learning and working with digital tools and software
• Positive, proactive, and team-oriented
• Experience with Zendesk, Gorgias, or another customer service platform is an asset
• Sales experience or interest is an asset
• An interest in interior design, lighting, furniture, or home décor is an asset

Benefits & Perks

• Extended health and dental benefits
• Employee discounts
• Product and brand training
• Opportunities for professional development and career growth
• A collaborative and supportive team environment
• Company events and team activities
• On-site parking
• The opportunity to contribute and make an impact within a growing company

Union Lighting & Décor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.