Refund policy

Returns and Cancelations Page  

 

Returns 

It’s no secret that we love every item on our website – but we also understand that returns need to be made occasionally! If you didn’t find your perfect fit the first time, we’re happy to help you find a better match. 

We do have restrictions on returns, so we encourage you to reach out to us with any questions. If you are unsure about measurements or finishes or anything else please email us at serviceweb@unionltg.com before making your purchase so we can help ensure you have all the info you need. 

Please understand that since we purchase products from manufacturers on your behalf when you order from us, all lighting, furniture, rugs, hardware and art are subject to a 50% restocking fee should you wish to return them. 

Returnable items 

• Are in their original packaging and exactly how they were shipped, including all original packaging material, original factory information, and paperwork. We do not accept returns on any lighting that has been installed, wires or chains cut. Please inspect your fixture before installing.
• Do not have any markings on the outside of the packaging; even a slight modification to the packaging can cause the item to be damaged in transit, making the return invalid.
• Delivered within the last 14 days (or within 14 days of pickup from the store)

If your item meets these requirements, we will refund your purchase excluding ALL shipping costs and restocking fee. 
 

Final sale  

All products that are on final sale on our website cannot be returned or exchanged once shipped.  

 

How to make a return 

 
Please contact us to start a return at serviceweb@unionltg.com. 

All items that meet our return policies can be returned either to our store in person, within 14 days, or by mail at the customer’s expense. Please do not ship items back to our store or bring items back to our store without pre-approval. We will not accept them. Our store customer service is not authorized to accept returns without approval from the e-commerce department. 

The return shipping and original shipping fees are your responsibility.   

Please allow 3-5 business days from the date of receipt for us to conduct a quality review, based on our return policies, and issue a refund to your original payment method. 

If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition.  

Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to be reflected in your account. 

 

Order changes and cancellations 

All modifications or cancellations need to be submitted by email to serviceweb@unionltg.com within 24 hours of making an order. After this time period all changes will fall under our return policy.  

Unshipped backordered items can be canceled without penalty. 

 

Damages, Incorrect Product, Missing items 

 

We sincerely apologize if you received an incorrect or damaged product. We understand how frustrating this can be, especially when you have waited so patiently. Unfortunately, this is out of our control and does happen occasionally.  If your order did arrive damaged, incorrect or have missing items you must notify us within 24 hours at serviceweb@unionltg.com  

Keep in mind that many of our items are handcrafted using natural materials, so it’s normal for there to be some variation in their appearance compared to the in-store model or the images online. 

Failure to notify us within 24 hours may impede your ability to submit a claim for resolution. Please inspect your fixture before installing. We also cannot address claims or process returns on lighting that has been installed, wires or chains cut. 

We will contact you as soon as possible with the next steps. Once we have your information (pictures included) we will work with our supplier to find a solution. Unfortunately, this process can take 2-4 weeks. Please have patience while we work to get it resolved. Contacting us daily will not expedite the process.  

 

Delivery issues 

Any items returned to us because of an incorrect address or refusal at the delivery address are subject to an additional charge.  

Warranties 

Union does not offer in-house warranties: the only warranties that apply are those issued by the manufacturer, if applicable. 

Price Match 

Of course, we do! If you find any retailer that has a lower price than us, please email us  
a screenshot or proof to serviceweb@unionltg.com