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FREE SHIPPING CANADA WIDE ON ORDERS OVER $300 & CURBSIDE ALWAYS AVAILABLE Learn more
FREE SHIPPING CANADA WIDE ON ORDERS OVER $300 & CURBSIDE ALWAYS AVAILABLE Learn more

General Frequently Asked Questions

Union is here to answer all your most frequently asked questions! If your question is still not answered, please email us at serviceweb@unionltg.com. 

How do I know when my items will be available?

Product availability is generally marked on the Product Page of our website. Please check the dates on the product page so you are aware of the ETA. If your product does not have an ETA, please email us for more information.  

While everything on our site is ready to order, we don’t have every single product in our showroom or in inventory. If you wish to order a product that is not in stock at Union, we need to order it from our supplier. Orders with items in stock at the manufacturer will take 2-8 weeks.  

If the product is in stock at Union, it will be available in 1-3 business days to ship or be picked up.  

Most items that are not in stock at our supplier may have an estimated return to stock date on our website. Sometimes dates are not available so please email us for more information. 

Can I order products that you sell but are not on the website?

Yes, of course! Although we have a large selection of products online, we do not have all bulbs, dimmers, hardware, furniture and decor listed on our website. You can email us or visit us in store to to find out if we carry products that aren't on our website.

Where do you currently ship?

We currently ship to Canada and to the United States.

What currency is your website listed in?

All prices listed on our website are in your local currency, depending on the location of your IP address.

Can I cancel or modify my order after it has been placed?

As soon as you place an order, our e-commerce team jumps into action! Once you place your order, you will have 24hrs to cancel. If it is already in the shipping process, we cannot cancel the order. Orders cancelled after 24 hours will fall into our refund policy. Please contact us as soon as possible and we will try our best to help you.  

What if I gave you the wrong address or need to change the shipping address?

Once you place your order you will have 24hrs to cancel or update the shipping information. Once it is in the shipping process we cannot cancel or make any changes. If you gave us the wrong address or need to change the address after 24hrs, we will do our best to find a solution; however, you will be responsible for any additional charges.

When will my credit card be charged?

All orders are charged in full at checkout.

How will I know that you've received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. An email version of this summary will be sent to your email shortly after your order has been placed. Let us know if you have not received this confirmation email within 24 hours. 

How can I get information concerning my order if I ordered something in the store?

If you ordered something in the store you will be contacted once your full order is complete. If you want more detailed information about its arrival to the store, please the store at serviceclient@unionltg.com, or contact your sales consultant.

How can I use a discount code?

You can apply your discount code at checkout. Please note, discount codes only work on regular-priced items.

Do you offer design consultations and help choosing products?

Yes, we have product and design specialists in all of our departments: lighting, decorative hardware, furniture, decor and home automation! All of our consultants have either successfully obtained their lighting certification from the American Lighting Association, are professional interior designers, or have a background in visual merchandising. Each one brings a wealth of industry experience to the table, not to mention a keen eye for aesthetics!

Feel free to send us an email at serviceweb@unionltg.com, or if you prefer to have a dedicated time with one of our consultations, please book an appointment.

Are you filming any more creatives for your In Real Life IGTV Series?

You bet! We are very passionate about our series. It brought us closer to our community and allowed us to spotlight incredible people that create beautiful things. We just finished Season 2, and have already started planning for the next. If you want to be featured or have someone to nominate, please email us at creative@unionltg.com 

Do you price match?

Of course we do! If you find any retailer that has a lower price than us please email us at serviceweb@unionltg.com