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FREE SHIPPING CANADA WIDE ON ORDERS OVER $300 & CURBSIDE ALWAYS AVAILABLE Learn more
FREE SHIPPING CANADA WIDE ON ORDERS OVER $300 & CURBSIDE ALWAYS AVAILABLE Learn more

Shipping policy

Covid-19 Update

Product availability is generally marked on the Product Page of our website.

While everything on our site is ready to order, we don’t have every product in our showroom. If you wish to order a product that is out of stock at Union, we need to order it from our supplier which requires a longer lead time.

Please check the dates on the product page so you are aware of the ETA (Estimated Time of Arrival). If your product does not have an ETA, please email us at serviceweb@unionltg.com for more information.

If the product is in stock at Union, it will be available in 1-3 business days to ship or be picked up

Orders with items in stock at the manufacturer will take 2-8 weeks.

Most items that are not in stock at our supplier still have a specified return to stock dates on our website. Sometimes dates are not available so please contact us at serviceweb@unionltg.com for more information.

On some occasions, while fulfilling an in-stock order, we may find that an in-stock item is out of stock, damaged or defective. In this case, we will need to order a replacement. You will be notified if this situation arises.

As you have likely noticed the global supply chain has been thrown into complete disarray. Suppliers around the world continue to experience truly unprecedented production and supply chain constraints. This means that some of our products are taking longer than usual to arrive.

Shipping & Curbside Pickup

Union ships Monday through Friday, excluding holidays. All orders are processed within 1-3 business days. Product availability is generally marked on the Product Page of our website.

Occasionally, delivery delays can occur as a result of poor weather conditions, high-volume delivery periods like the holidays, and Covid-19 delays.

We ship across Canada & The United States. Please find below our Canadian Shipping Rates. For U.S Shipping please contact us at 1-888-50-UNION or at serviceweb@unionltg.com and our team will calculate your shipping rate.

Shipping Rates

We offer free shipping over $300 CAD in Canada for regular size shipments and non-remote areas.* To take advantage of free shipping all items summing to at least $300 CAD must be shipped together.

For orders below 300$ our Canadian shipping rates are as follows:

Quebec: $14.99

Ontario: $19.99

New Brunswick, Nova Scotia, PEI: $24.99

Newfoundland, Manitoba, Saskatchewan, Alberta, British Columbia: $34.99

Territories: $99.99

*Shipping to remote areas, as well as the shipment of oversized, overweight, and special care items may incur additional fees. Most furniture items and large lighting fixtures will most likely incur shipping charges. If additional fees are required, you will be contacted by a customer service representative with the available shipping options once the item arrives at Union.

Once your item has shipped, you will receive a tracking number to follow the package either from us or from the shipping company.

We offer STANDARD DELIVERY which is to your DOOR ONLY. The delivery person or team does not enter the home or assemble the furniture. If you live in an apartment or condo building, it would only be brought into the lobby.

Curbside Pickup

To ensure you feel safe and comfortable throughout your shopping experience, we offer curbside pickup. Whether you’re shopping online, through virtual consultation, by phone, email, or even by Instagram DM you can now easily pick up your merchandise from the comfort of your car.

All pickups are completed behind our showroom 8150 Decarie Boul, door #4.

You can access this area by turning into the back-parking lot using the Royalmount entrance.

Most in-stock items can be picked up the same day; however, as a consequence of Covid-19, in-stock items may take up to 3 business days to be ready for pick-up.

When you arrive, one of our team members will bring your product straight to your vehicle, so feel free to show up in your pajamas or with your kids in tow! All you will need to do is present a piece of Government-issued photo ID such as a medicare card, passport, or driver's license

 

When you arrive, one of our team members will bring your product straight to your vehicle, so feel free to show up in your pyjamas or with your kids in tow! All you’ll need to do is present a piece of Government photo ID such as a medicare card, passport, or driver's license.

For Online Pickup Orders

You will receive a second email after your order confirmation to inform you when your order is ready for pickup. You can always call us at 1-888-50-UNION or email if you have any questions at serviceweb@unionltg.com