Complete the damage claim form with your order details and claim information
Damage Claim
Did your order arrive damaged, incorrect, or with missing items? Submit your claim here within 48 hours and our team will guide you through the next steps.
Damage claim process
How the Damage Claim Process Works
Follow these steps so our team has everything needed to review your claim.
Include photos of the full product, the damage, and the box or packaging
Our team reviews your claim and supporting photos within 2-3 business days
If more information is needed, we will contact you before proceeding
Before You Start
To process your damage claim quickly, please complete the form fully and provide all required photos. We cannot proceed until all required items are provided.
Report Within 48 Hours
If your order arrived damaged, incorrect, or with missing items, please notify us within 48 hours.
Provide Clear Photos
Please include photos showing the entire product, the damage, and the box or packaging.
Natural Variations
Handcrafted items, marble, natural stone, colours, and finishes can vary. Natural colour variations are not considered damage.
FAQ
Frequently Asked Questions
If your order arrived damaged, incorrect, or with missing items, you must notify us within 48 hours by completing the damage claim form.
Please provide one photo showing the entire product, one photo clearly showing the damage, and one photo showing the box or packaging.
No. Many items are handcrafted using natural materials, so variations in appearance, colour, and finish can be normal. Products with natural colour variations cannot be taken back as damaged.
If you are ordering marble or any natural stone, please note that no two pieces are identical.
Still have questions? We're here to help.
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